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Service and Support
The GK SOFTWARE AG Service and Support organization ensures the continuous, unimpeded operation of your stores and the rapid elimination of any problems or issues. The multilingual specialists in our company-owned third-level support center together with our highly-qualified engineers and technicians are at your disposal around the clock, 365 days each year. Using the unrivalled features of GK/Retail, they are able to remotely diagnose and fix specific problems or perform scheduled maintenance tasks without affecting store trading.
After the going live, you are intensively assisted by the support department of our service organization. Around the clock, our highly qualified engineers and technicians are at your disposal and ensure that your business-critical branch store systems are ready for operation.
Our service organization fulfills even most demanding requirements and ensures the operation of several ten thousands of productive installations due to the following:
• Availability on 365 days in the year, on 7 days in the week, 24 hours per day
• Multiple language
• Own third-level support center staffed with qualified technicians and engineers of the GK SOFTWARE AG
• Up-to-date remote maintenance possibilities
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