Global Leader for
Retail Innovation

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GK Software SE is an acclaimed global player in cloud services for retail. Our solutions redefine and set precedents for customer experience and drive growth and sustainability for our retail clients. We are recognized and awarded for our ability to deliver technology today, that meets tomorrow’s demands.

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Leading retailers rely on GK

 

Every day, we work on intelligent solutions for greater convenience and productivity so that retailers can better understand their customers, provide them with optimal offers and keep them coming back. Find out more about selected customer projects in our case studies.

 

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CLOUD4RETAIL

Retail anywhere.
Customer-focused.
AI at the core.

Enterprise-grade cloud platform.

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Top Retail CIO Industry Trends for Increasing Customer Centricity in 2024

 

Discover what trends Retail CIOs can use to identify technology opportunities to improve net profit margin and increase profitability through unified retail commerce execution, according to Gartner®.

To the report

According to RBR's Global POS Software 2021 study, GK Software continued its global growth and confirmed its market position.

 

RBR found that GK Software rolled out more new POS installations in its target market of retail (excluding gas stations and hospitality) than any other vendor during the studied period.

To the study

SAP Omnichannel POS by GK was rated the leading solution in the latest edition of the "The Forrester Wave: Point of Service, Q3 2018."

 

Developed by GK Software and marketed globally by SAP under the name SAP Omnichannel POS by GK, the software impressed with the strongest overall market presence and delivers compelling omnichannel capabilities for retailers.

To the report

“Developed by GK Software, the SAP Omnichannel Point-of-Sale by GK application fills an important gap in our portfolio and provides our customers with a true omnichannel experience.

 

This is a prime example of how co-innovation between our organizations can create value for our customers. We look forward to continuing to work with GK Software and develop innovative cloud solutions and applications for customers looking to drive cost-effective and sustainable growth in their industry."

 

ACHIM SCHNEIDER SVP and Global Head, Industry Business Unit Retail at SAP

Our customers

Market share Germany

35%

Market share Europe

10%

Global Top 50

24%

Total annual revenue
of all GK customers

425

Billion €

What customers say

"No matter what challenges arise, in this project group we have always managed to identify, analyze, plan and solve the challenges very quickly. It all worked perfectly."
Francesco Di Maggio
Manager SAP POS Thalia
“GK’s platform has served us a very stable environment over the past 10 years, with minimal downtime or support cost to us. We have the flexibility to customize functions and run promotions and markdowns to address the needs of our business. GK’s team has helped us understand and define the future of POS technology and we look to them to provide true OmniPOS services for our customers, including self-checkout, mobile cart, BOPIS and more. I strongly recommend looking at the GK platform, especially if you are an SAP shop looking for seamless integration.”
Sandeep Chawla
SVP, Shared Services and Head of IT, 99 Cents Only Stores
"The satisfaction of customers and employees worldwide is adidas' highest priority. Future-proof and flexible technologies ensure the best possible customer service in the store and webshop. With OmniPOS, we are able to implement new trends quickly."
Andreas Bierlmeier
Senior Director Digital Store Solutions, adidas
“After the successful launch of the new coop.ch omnichannel platform, GK AIR Personalization is another powerful engine to improve the customer experience. In addition to the strategic consulting provided on the project, the range of functions and the software's performance were the main reasons for our decision to partner with GK Artificial Intelligence for Retail AG.”
Frederik Mantel
Head of Omnichannel Experience Solutions, Coop
“GK AIR Personalization is the perfect basis for the successful implementation of our entire personalization strategy across all sales channels. In addition to personalizing our online shop, it also includes telephone orders via our call center or our smart TV app. We are currently evaluating use cases for marketing automation and dynamic pricing – we are looking forward to the results of applying these innovative technologies.”
Manuel Marchese
Executive Vice President Digital Transformation, Technology & BI at1-2-3.tv
“Our experience with GK has always been fantastic and I’m very pleased with the results we’ve seen using TransAction+. GK has made it incredibly easy for us to adapt our business processes to new and future market conditions, providing responsive and adaptable payment capabilities that support great customer experiences in our stores. With GK, we have true partners who know our business and care about our success.”
Brandon Aho
Director of IT Application Services, Savers | Value Village
„We have been working with GK Artificial Intelligence for Retail AG for many years and are impressed with GK AIR. The realtime algorithms used in the personalization solution ensure a high customer response. For us, an integrated, personalized customer approach across all channels is the key to successful customer retention.“
Sven Klenner
Director of Sales eCommerce and Marketing at Thalia
“GK has delivered on schedule. The results were better than expected.”
David Cohn
CIO Shoprite Group
“Thanks to GK Software, we now operate all Austrian and Italian MPREIS supermarkets, and all branches of our gastro sales line, BAGUETTE, with a uniform POS solution. We are much more efficient than in the past, especially regarding country-independent functional extensions and in the operation of our POS systems.”
Martin Tscherner
CIO, MPREIS
“With GK, we were able to successfully form a single team with shared accountability. We solve challenges together. Collaboration and transparency are keystones in our working relationship. GK is a partner that makes sure they really understand what we want, before they start working on it.”
David Cohn
CIO Shoprite Group
“We are absolutely convinced that a personalized customer approach can provide successful results. By offering relevant product recommendations in our email campaigns, we achieve significantly higher click through rates and sales figures. In addition, real-time algorithms replace the manual effort required in selecting suitable products to recommend customers.”
Alexandra Connor
Head of CRM at WMF
"The AI Personalization Service has impressed us. Our customers are routinely inspired by the product recommendations calculated in real time. This is reflected in the click-through rates of the recommendations in the online store and newsletter, as well as in the sales figures. Thanks to the cooperation with the AI Services & Solutions project team, we also received great feedback for the ideal placement of personalized elements, which help to create a successful customer journey."
Laura Bader
Authorized Signatory and Head of Marketing E-Commerce
"We use the personalization solution from GK Artificial Intelligence for Retail AG to offer our customers an excellent shopping experience with individual recommendations. In addition to building strong customer loyalty, we were able to achieve a striking and measurable increase in sales from recommendations through the use of the AI solution and its recommendations. We also use the solution to create personalized customer targeting in the online store and for the newsletter. The precisely fitting product recommendations, which are generated in real time, lead to a high response on the part of our recipients."
Lorenz Würgler
Head Of Ecommerce Coop Bau + Hobby
“For us, customer loyalty comes first. We have been working successfully with GK Artificial Intelligence for Retail AG for many years to promote this. What we particularly appreciate about the AI solution is the stability and performance in terms of the high requirements of our platform and the positive contribution to the development of our key performance indicators.”
Norbert Roberg
Head of Product, Parfümerie Douglas GmbH
“Developed by GK Software, the SAP Omnichannel Point-of-Sale by GK application fills an important gap in our portfolio and provides our customers with a true omnichannel experience. This is a prime example of how co-innovation between our organizations can create value for our customers. We look forward to continuing to work with GK Software and develop innovative cloud solutions and applications for customers looking to drive cost-effective and sustainable growth in their industry.”
Achim Schneider
SVP and Global Head, Industry Business Unit Retail at SAP
"Our price management has been very successful with GK Artificial Intelligence for Retail AG and we have decided to pursue this partnership over the long term. We have been impressed with the intelligence behind the pricing solution and the professional support on the part of the GK AIR project team."
Tim Blümel
Director of Sales at 11teamsports
“We want to provide our customers with the best deals and professional advice in the online shop. That is why we are constantly on the lookout for innovative technologies. GK AIR Personalization allows us to provide every customer with the right product, specifically adapted to that customer’s personal preferences. By using it, both customer satisfaction and sales from recommendations have increased in a short period of time.”
Heinrich Meyer
Head of Online Pharmacy SANICARE
“We’re still a relatively young retailer and our partnership with GK has been instrumental in helping us execute in the present and prepare for the future. Its highly responsive solutions and team have made it easy for us to meet our customers’ exact needs.”
Ignacio Ibarguen
Director, Business Analysis & IT Development, PGA TOUR Superstore
“By realizing an RFID self-checkout in only six months, GK supported us in implementing future-proof technology at lightning speed.”
David Cohn
CIO Shoprite Group
“GK’s ability to integrate new technology with older systems is invaluable for building a multi-year roadmap that allows us to upgrade existing systems in stages and maximize future value without creating unnecessary complexity during the transition. The team consistently delivers excellent technology solutions that enable our company to quickly adapt to evolving customer expectations and provide a great retail experience. GK’s dedicated and professional support performance has been vital to the ongoing success of our partnership since 2012.”
John Greene
Vice President, Store Systems, Beall’s, Inc.
"We used this project to further optimize the collaboration between Thalia and GK. We’re seeing huge benefits: We are much faster and no longer require significant additional effort when it comes to driving new release or product updates. It’s a great advantage that OmniPOS gives us the opportunity to integrate our own apps into the checkout. As a result, we see ourselves today at an operational level as a large cross-location and cross-company project team that works together on solutions."
Francesco Di Maggio
Manager SAP POS Thalia
"We chose GK AIR Personalization as our personalization solution because it achieved the best results in our A/B/C tests compared to the other competitors. For us, good consulting and support was also important. During the PoC, we were encouraged that GK was the right partner for us."
Holger Stary
Director Digital Technology at HSE
“GK is our reliable technology partner for the store. It has accompanied our expansion into more than 30 countries and our efforts to provide the best customer service, a modern shopper approach, and efficient processes with high innovative power, comprehensive know-how, and competent project teams.”
Lidl Enterprise Management
“GK Software delivered a fantastic, truly omnichannel POS solution. We’ve had a great start to a long-term relationship with a valuable partner.”
Rob Wilson
CTO at Smyths Toys
"We were completely won over by the results of GK AIR Dynamic Pricing, so we decided to use the AI solution in the long term. By quickly adjusting prices, we can compensate for fluctuations in demand or rising commodity prices. At the same time, we are able to increase gross profit and margin through intelligent pricing."
Oliver Schepers
General Manager at Popken Fashion Group
"We opted for GK AIR Personalization because the personalized content has a high redemption rate with our customers. Thanks to the self-learning algorithms of the AI solution, we can offer our customers precisely the products that are relevant to their needs. With GK, the personalized elements in the 20 Berner country stores achieve a higher click-through and sales rate than ever before."
Marcel Beck
Head of Application Engineering Berner Omnichannel Trading Holding SE
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