The increasingly complex world of retail IT demands more user-friendly and customer-oriented solutions which permanently reduce the level of complexity and simplify processes and workflows. Therefore, the entire world of GK/Retail solutions strives to place users and their needs at its core. We accomplish this aim by providing solutions, technologies, IT architectures and designs that revolve around the user experience.

For GK/Retail, reducing complexity means regarding a store as a single unit. All of its IT processes – its merchandise management processes, various types of checkouts, scales and other customer touch points, digital signage, label and poster printing, ESLs, empties and kiosk systems and the mobile customer experience – are treated as components of the total solution. Hence, GK/Retail eliminates the numerous and often costly stand-alone in-store systems, consistently reduces data redundancies and simplifies the management, monitoring and maintenance, even for very large store networks. This enables true end-to-end integration of the central system with all store-level subsystems.

 

GK/Retail tackles the challenges of complex retail concepts featuring hundreds or even thousands of stores with a comprehensive centralization concept for store-level IT. This involves storing all the relevant software components in a central data center in order to simplify the administration and support and to concentrate the IT activities where dedicated specialists are available. Therefore, all central components of the GK/Retail Business Suite are configured for used in the cloud. In combination with a secure architecture which safeguards business-critical processes via GK Smart Clients at all times, even classic store solutions such as point of sale can be cloud-based. Placing solutions in the cloud permanently reduces the complexity and costs of the store infrastructure.

The GK/Retail applications also increase simplicity for the user by offering a unique user experience thanks to a state-of-the-art and consistent design of all components. To this end, a comprehensive design framework has been developed in collaboration with a team of experts that works on the basis of the same principle for all applications – whether for use with desktops, mobile devices or different types of checkout or scale systems – and in line with the latest demands for GUI design. The aim is to guide users through the processes quickly and simply using intuitive and ergonomic solutions. The mobile customer experience solutions, which are built around the same requirements, enable consumers to use their smartphones, thus adding a new dimension to the interaction between retailers and shoppers.

GK/Retail gives retailers virtually limitless flexibility to run promotional campaigns at the POS. It also enables third-party, multi-retailer or in-house loyalty schemes to be implemented and handles all the business processes relating to loyalty cards and the awarding or redemption of points.

GK/Retail puts a customer loyalty scheme within reach of almost any type of retailer, and the opportunities are virtually limitless. The GK/Retail Suite solutions work together seamlessly to facilitate centralized campaign planning, creation, monitoring, automatic and time-controlled distribution, and smooth execution of all promotional activities and loyalty schemes.

 

Enterprise Promotions Management

The Enterprise Promotions Management software allows flexible campaigns like discounts, coupons, happy hours, etc., to be planned and distributed, either company-wide or to selected stores or regions. At the same time, the solution can fully manage the issuing of points and application of discounts within the retailer's own loyalty scheme or multi-retailer ones. The GK/Retail solution already offers interfaces to the leading loyalty programs such as Payback, Lufthansa Miles & More, Happy Digits and Deutschland-Card.

Stored Value Server

The Stored Value Server is a comprehensive solution for handling all voucher-related processes. The central voucher database prevents errors or fraud when using any kind of voucher system. The solution facilitates the complete handling of electronic gift cards, including the accounting aspect, without the use of additional third-party software.

Multi-Channel Loyalty Server

The Multi-Channel Loyalty Server enables end-to-end processes to run across different sales channels and ensures that the same promotional and loyalty activities can be used everywhere. This allows the same rules to be applied in the webshop as in physical stores, and hence ensures a consistent image in all channels.

Enhanced Loyalty Engine

The Enhanced Loyalty Engine ensures that all relevant promotional and loyalty activities are automatically applied at the POS without employees being required to take extra action. If necessary, it communicates with external loyalty systems and can, for example, access online rewards stores directly from the POS to allow shoppers to redeem points.

Open architecture concept

Thanks to the open architecture concept, GK/Retail offers seamless POS support for innovative systems for mobile couponing or mobile payment such as valuephone. It also enables cashless payment (electronic wallet) and the redemption of coupons directly from smartphones using scanners or NFC technology.

GK/Retail offers you the opportunity to gain competitive advantage through innovative customer loyalty schemes. The GK/Retail Suite solutions also enable you to benefit from end-to-end processes and seamless integration without requiring external solutions for each individual process.

If a solution is to be used in many different countries simultaneously, rapid alignment with the local tax requirements is a key priority. GK/Retail not only already complies with fiscal legislation relating to POS systems in numerous countries, but it can also be quickly adapted in line with other countries' requirements.

The high level of standardization within the fiscal framework ensures that country-specific tax requirements can be adhered to within the GK/Retail standard. Special interfaces for tax laws and for receipt printing enable fiscal rules to be implemented rapidly, both for hardware and software fiscalization.


Fiscalization has already been completed for numerous European countries where GK/Retail is currently in active use.

Thanks to its consistent use of Advanced Business Components (ABC) technology, GK/Retail represents unlimited scalability. This leaves retailers free to decide which components they want to use centrally and which should remain at store level in order to maximize their cost savings through IT architecture.

GK/Retail is the first solution to allow the branch-level architecture to be fully centralized. This enables store servers to be relocated to the retail headquarters, which opens up enormous opportunities with regard to hardware, service and technical support. At the same time branch-level complexity is reduced and stores are relieved of the burden of IT systems, without any negative impact on store employees’ day-to-day activities.

  • The Lean Store Server enables the use of high-performance systems within the retail headquarters. This significantly reduces service and support costs, simplifies the IT landscape and results in a lower long-term TCO.

  • The Business Continuity technology ensures that the branch-level systems can continue to operate even if they are offline without any restrictions to in-store functionality. As soon as the online connection is restored, the data is automatically synchronized with the central server.

 

GK/Retail's Lean Store technology reduces limitations within stores, considerably simplifies support activities and results in consistently lower maintenance costs..

GK SOFTWARE can help you to significantly reduce the long-term total cost of ownership (TCO) of store-level software solutions and to achieve a quicker return on investment (ROI) through new business processes. The potential savings lie in many different areas, as follows.

Short implementation times

The open architecture, the ARTS standard and the Advanced Business Components technology all facilitate the rapid implementation of new business processes to gain competitive edge or in response to competitors' promotional activities.

Release-compatible standard solution

Thanks to the continuous further development of the standard software and guaranteed compatibility with future releases, retail customers are assured of benefiting from new functionalities, technologies and improvements for many years to come.

Centralize architecture

Using Lean Store Server to centralize the store servers considerably reduces the support costs arising from technical problems with hardware and/or software. Engineers no longer have to make long journeys to solve problems in individual stores, and the costs associated with branch-level servers and back-ups are completely eliminated. Meanwhile effective, high-end enterprise solutions can be implemented for hardware, operating systems, databases and back-ups at headquarter level.

Seamless store integration

StoreWeaver seamlessly connects the individual stores to the head office and integrates all in-store subsystems. This keeps the long-term costs for this essential aspect of store-level IT manageable and protects the retailer's investment.

Central management

The central management and control of all the POS systems and other subsystems by Enterprise Storemanager simplifies the administrative tasks, even in the case of complex store networks spread across several countries. This consistently reduces administration costs and speeds up the implementation of new or updated business processes.

Central monitoring

The Enterprise Cockpit enables all systems (system status, Heartbeat, etc.) to be monitored company-wide and hence facilitates a proactive approach to preventing technical problems or resolving them more quickly.

Internationalization

The ongoing internationalization of the GK/Retail Suite solutions helps to significantly speed up a retailer's expansion into new countries. Moreover, the fiscalization framework and the EFT framework enable the solution to be rapidly adapted to local demands.

Integrated loyalty and promotions solution

The wide range of functionalities with regard to loyalty and promotions present plenty of opportunities for innovative customer loyalty schemes as a way of gaining competitive advantage and make additional software solutions superfluous.

Integrated mobile solutions

GK/Retail Mobile enables a wide variety of processes to be performed directly at shelf level by making ERP and administrative functionalities available on the spot.

Integrated digital signage solution

The Digital Content Management solution enables an integrated approach to the company-wide distribution of digital content which can be transmitted through the GK/Retail communication channels. This eliminates the need for additional software solutions which are not only costly but also increase the complexity of the store-level IT.

Services-oriented architecture

All GK/Retail components can be integrated into a services-oriented architecture. This enables components to be used several times in an overall concept, which in turn reduces the development costs.

Installation routines

The design of GK/Retail enables it to be installed by the retailer's own IT specialists or external service suppliers, thus allowing further cost and time savings in the roll-out phase.

Service and support

The use of GK/Retail enables a significant reduction in the number of maintenance call-outs and hence the service costs. Since all the components can be monitored and maintained remotely, there is less need for costly on-site service visits.

Training costs

The use of ergonomically designed and intuitive touch systems enables the training costs to be reduced considerably, while also resulting in fewer operator errors.

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GK Software USA, Inc.
9121 Anson Way,
Suite 150
Raleigh, NC 27615
P +1 984 255 7995