Leader in Customer Experience
Leader in Customer Experience
The independent study "Customer Satisfaction in B2B" conducted by Service Value on behalf of the WELT news channel, acknowledges GK with top marks in the field of customer satisfaction. GK is the industry winner in the software category. This is because our mission is to provide our customers with the best possible software and 24/7 service to help them run their business processes smoothly.
GK is recognised as a leading global provider of comprehensive POS systems and store solutions, and is regarded as more than just a software company. We are an innovation and service partner and our customers appreciate that.
1. GK Software
2. Software AG
3. Datev
4. USU
5. salesforce
6. Novell
7. Infor Global Solutions
8. Informatica
9. SAS
10. Micro Focus
11. SAP
12. CompuGroup Medical Deutschland
13. Microsoft Deutschland
14. Kaspersky
15. Adobe
16. Oracle Deutschland
17. Avira
Customers
Case Studies GK Cloud4retail
Coop: Ready for the future with standard software
With 960 sales outlets, the Coop Cooperative has the densest sales outlet network in Switzerland. After an intensive selection process, the Swiss retail company decided to integrate GK/Retail in order to equip the branches of all sales divisions with a uniform system. During the roll-out phase, over 6,000 systems were converted within a year.
Shoprite: Making the impossible feasible
Shoprite, the largest retailer in South Africa with more than 3,152 stores in 10 countries in 10 countries, is modernizing its in-store technology in around 2,500 stores in a multi-year program together with GK. Following a comprehensive evaluation of several solutions by external and internal analysts analysts and after visits to other retailers retailers working with different POS software POS software platforms, Shoprite opted for GK OmniPOS.
Sopharmacy: Healthy business with omnichannel processes in a single platform
Sopharma Trading, one of Bulgaria's largest healthcare companies, relies on GK CLOUD4RETAIL for its brick-and-mortar stores and online pharmacies. Using App Enablement, a plug-in interface for the simple integration of web applications into the GK CLOUD4RETAIL application, local, healthcare-specific solutions from third-party providers can and will continue to be integrated quickly and smoothly.
Thalia: Achieve Team Success with App Enablement
Thalia, the leading omnichannel bookseller in the DACH installation, integrated self-checkout terminals via GK OmniPOS to complement the attended checkout in order to improve the shopping experience and streamline internal processes. With the existing expansion options via app enablement, Thalia can respond flexibly to market requirements and quickly offer new services for customers.
Case Studies GK AIR
BADER: Precisely tailored recommendations for quality products achieve high customer resonance
Bader has stood for quality products in the fashion, living and lifestyle segments for over 90 years. The fashion retailer decided to integrate GK AIR Personalization in order to increase traffic to the online store and response to the customer newsletter.
Bergzeit: Effective price management through dynamic price control
Especially in a highly volatile market environment, it is crucial interactions between the various price influencing factors in order to price the product range optimally. Outdoor outfitter Bergzeit uses GK AIR Dynamic Pricing to implement channel- and country-specific pricing, thereby optimizing its key performance indicators while ensuring customer acceptance.
Berner Group: Personalization powers stronger customer response rates at Berner
B2B customers from the construction, industry and mobility sectors in more than 20 countries rely on the expertise of the Berner brands. In order to offer them a personalized online experience with relevant product recommendations, Berner decided to integrate the AI solution GK AIR Personalization. Dynamic recommendation areas ensure a strong customer response in 20 country stores.
Coop: Relevant purchase incentives for the supermarket through individual coupons
Coop integrated purchase incentives into the newsletter in order to increase purchase frequency at the omnichannel platform coop.ch. With GK AIR Personalization, Coop creates individualized coupons that are tailored to the interests of each newsletter recipient. The solution takes into account both the purchases from the supermarket as well as purchases from online.
Kärcher: Successful customer approach through intelligent real-time personalization
B2C and B2B customers worldwide rely on the efficient, resource-saving cleaning systems from Kärcher. The company decided to integrate the GK AIR Personalization AI solution into its online channels in order to offer a high level of consulting expertise, improve the shopping experience and optimize key performance indicators.
Falke: First-class recommendations for first-class products
The international fashion retailer Falke has decided to implement the omnichannel-capable AI solution GK AIR Personalization in order to achieve an individual customer approach in its numerous country stores, the associated newsletters and, in the long term, also in its stores. New use cases for personalization are regularly personalization are regularly added at Falke.
Popken Fashion Group: Best pricies for strong market positioning
Fashion specialist Popken Fashion Group specializes in fashion in large sizes and relies on GK AIR Dynamic Pricing for the pricing of its product ranges. The fashion retailer opted for the AI solution because it delivered convincing results in A/B tests and optimally prices fashion products over the entire life cycle. Routine category management tasks are eliminated and market changes are taken into account in real time in the price calculation.
WMF: Drinking and eating with pleasure – relevant products for the best culinary experiences
In order to strengthen customer loyalty outside of the retail store and and simultaneously increase sales, WMF decided to use GK AIR Personalization in its online business. Various personalization scenarios, such as the use of intelligent newsletter campaigns, have a positive impact on key performance indicators and customer loyalty.
