GK Software is Named As the Leader for Customer Satisfaction for Large Vendors in the RIS Software LeaderBoard 2024


GK Software has ranked the top 3 in 8 diverse categories at the RIS Software LeaderBoard 2024



idc 2022

December 2023
RIS Software LeaderBoard 2024

Across multiple categories focused on customer satisfaction, overall performance and more, GK Software ranked at the top of the RIS Software LeaderBoard 2024. The strong showing solidifies GK’s position among the industry’s best solution providers.

In this year's leaderboard, GK was ranked #1 for customer satisfaction for large vendors and targeted solution vendors. GK also earned the #2 spot for software reliability.

GK secured #2 for ease of administration and maintenance, and #3 for ease of installation and integration. And this ease is compounded by our single-source full-service approach. Retailers ranked GK as #3 for both quality of support and quality of service.

Finally, once integrated, GK customers reported seeing strong financial benefits. Compared to dozens of other solution providers, we were designated as the #4 vendor for return-on-investment and #5 for total cost of operation.
Our top three rankings span several crucial categories, including

  • Customer Satisfaction for Large Vendors (#1)
  • Leaders in Overall Performance by Tier One & Mid-Size Retailers (#1)
  • Leaders in Overall Performance (#2)
  • Leaders in Quality of Support by Tier One & Mid-Size Retailers (#2)
  • Leaders in Ease of Administration & Maintenance by Tier One & Mid-Size Retailers (#2)
  • Leaders in Quality of Service (#3)
  • Customer Satisfaction for Grocery Vendors (#3)
  • Customer Satisfaction by Tier One Retailers (#3).

These exceptional accolades mark the culmination of a strong year for GK, reinforcing our commitment to delivering unparalleled solutions and service excellence.

About RIS LeaderBoard

The RIS Software LeaderBoard provides reputable, head-to-head rankings that help retailers make smart investment decisions in an increasingly competitive technology marketplace. The prestigious rankings primarily consider customer satisfaction, based on retailers’ assessments of the provider’s support, service, value and more. Other considerations include the company’s revenue and breadth of retail technology offerings.


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