Full service for your entire store IT system from a single source

 

Overview

 

All levels of service from one source

Collaboration is key to any project’s success.

 

GK offers single source full service for your entire store IT system. Not only do we ensure trouble-free operation solutions, we are also your expert contact for all related hardware, operating systems, and third-party solutions – including field service.

 

 

Support Levels

First Level Support

Hotline (User Support)

Our service center is available to you during normal business hours. Our premium service offers availability 24 hours a day, seven days a week. Experienced technicians and retail experts accept multilingual error messages and process service tickets.

 

Second Level Support

Second Level Support

Our second-level support ensures that errors are resolved quickly, keeping the downtime of your business-critical systems as low as possible. Our experts analyse errors and quickly resolve the identified cause. Additionally, we coordinate solutions with all involved hardware and software partners.

 

Third Level Support

Third Level Support

Our third-level support is utilized when an error cannot be resolved within the first two levels of service. This support begins analysing the problem and developing a proposed solution immediately within the agreed service level agreement and coordination of priorities. The highly skilled engineers and developers who work in this area have in-depth knowledge of the GK Software and AWEK solution portfolio, operating systems, databases and third-party solutions used.

Year-round Remote Roll-Out Support

Year-round Remote Roll-Out Support

As our client, you can count on the support of our experienced and proven service organisation. GK's project managers help your teams prior and during the implementation phase of our technology solutions.

Training & Education

Training & Education

Personnel training is one of the most important tasks when introducing new solutions. GK offers professional support in staff training, train-the-trainer sessions, system documentation and manuals and more.