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A Centralized Suite of Enhanced Services

GK’s Central Services allow retailers to analyze and process transactions from any source across the enterprise in real time. This powerful collection of services makes it easy to centrally track and analyze customer history, streamline returns, support loss prevention, and promote loyalty initiatives.

 

Overview

Central Services

GK’s Central Services are POS agnostic, so they can work with any POS system, not just GK’s robust OmniPOS platform.

 

They complement and enhance the OmniPOS Central Applications and Transaction pool, while providing sophisticated and powerful capabilities for retailers and restaurants, including Central Electronic Journal (EJ) & Reporting, Central Returns, and Loyalty and Card Services functions.

 

Advantages

Access central storage of all POS transaction-related data

Access central storage of all POS transaction-related data

All information flows from the POS in real-time using a messaging system from all over the enterprise, storing transaction-related data in the central database including detailed Tlog, receipt text, signature images and more.

 

EMV compliance

EMV compliance

As retailers upgrade fuel hardware in compliance with the October 2020 EMV deadline, managing a single enterprise payments platform eliminates the need to completely separate certifications for in store and forecourt payments. With Quick-Chip, you can reduce transaction time and keep your customers secure and satisfied.

 

Reduce time searching for transactions

Reduce time searching for transactions

GK’s reporting features allow you to drill down to the lowest level of transaction information through an intuitive and detailed dashboard in the Central Electronic Journal portal. Users can easily search and find transactions – whether as part of a chargeback investigation or to answer questions from a sales audit. Having this information at your fingertips reduces costs and time involved in researching transactions.

Benefits

01

 

Central Electronic Journal & Reporting

 

Acting as a cloud-based central headquarters, the CEJ provides a one-stop shop for all the tools you need to search for, analyze and report valuable transaction data.

The CEJ takes all transaction data from your point of purchase solution and stores it in a central repository you can access from browsers on your desktop, mobile tablet and even your phone.

 

Access central storage of all POS transaction-related data

Access central storage of all POS transaction-related data

Route all data from the POS in real time using a messaging system from all over the enterprise. All transaction-related data is stored in the central database, including detailed Tlog, receipt text, signature images and more.

 

Reduce time searching for transactions

Reduce time searching for transactions

Reduce time and costs of reviewing transactions with our intuitive reporting dashboard that allows you to drill down to the lowest level of transaction data for any reason, such as a chargeback investigation or due to questions from a sales audit.

 

Optimize loss prevention and operations reporting

Optimize loss prevention and operations reporting

Identify accurate records of previous individual transactions in order to respond to a customer inquiry or to identify fraud. Access to an extensive library of Store Ops and LP reports make it easy and fast to do this regularly or on demand.

 

02

 

Central Returns

GK Central Returns is designed to avoid customer service issues, errors and theft. It enables you to automate returns transactions through custom rules configurations and enforcement of store policy.

“Systemize” your return processes by validating receipted returns, tracking customers abusing non-receipted returns, enforcing your rules for lowest selling price, manager authorizations and return tenders.

 

Complements and Enhances OmniPOS Returns

Complements and Enhances OmniPOS Returns

  • Interacts with OmniPOS Transaction Pool
  • More robust policy and rule enforcement
  • Non-receipted return tracking
  • Return to the original card
Enforce Returns Policies

Enforce Returns Policies

  • Policies can differ by season (standard/holiday), region, store
  • Policies are built from sets of rules
  • Rules can support different authorization levels (manager, cashier, customer service)
  • Managed from a Central Rules Engine to apply consistently across your enterprise
Extensible

Extensible

  • New rules can be added if not “in the box”
  • No core source code changes are required

03

 

Loyalty and Card Services

A centralized management portal for managing all your programs - from loyalty to serialized coupons to in-house gift cards – gives you real-time enterprise-level tracking of all customer interactions.

GK’s loyalty capabilities help you define your programs for a wide variety of purposes. We provide fully functional programs that are seamlessly integrated, including serialized coupons or cumulative point-based systems that make every customer feel like a VIP.

 

Loyalty Programs

Loyalty Programs

  • Points-based loyalty
  • Membership
  • Frequent shopper
  • Continuity
  • Bounce back
Serialized Coupons

Serialized Coupons

  • Generated or imported
  • Independent expiration dates
  • Customer-linked or free use
  • Single or multi-use
  • Coupon banks
In-House Gift Cards

In-House Gift Cards

  • Utilize for merchandise credits
  • Automatically transfer points so they are available to spend
  • Control discounting and monitor for fraud

What our customers say